Further Information

When someone dies, it can be difficult to know what to do next. The steps you need to take will depend on where the death occurred and whether it was expected. The information below is a clear guide, and we are always available to offer advice and support at any stage.

If the death occurs at home

If the death was expected (for example, following a period of illness):

• Contact the deceased’s GP or the out-of-hours doctor to confirm the death.
• Once death has been verified, you may contact us at any time — day or night.
• There is no immediate rush; you can take time with your loved one if you wish.

If the death was unexpected:

• Call 999.
• The police and a doctor will attend and advise you on the next steps.
• In some circumstances, the death may need to be referred to the Coroner.

If the death occurs in hospital, hospice, or a care home

• Staff will guide you through the immediate procedures.
• They will explain how and when you can collect the Medical Certificate of Cause of Death.
• You may contact us as soon as you feel ready — we can liaise with the hospital or care home on your behalf.

Registering the death

A death must normally be registered within five days in England and Wales. The registrar will advise you on the process and any appointments required.

To register the death, you will usually need:

• the Medical Certificate of Cause of Death
• the deceased’s full name, date and place of birth
• their last address
• details of any spouse or civil partner
• NHS number (if available)

The registrar will issue:

• a Certificate for Burial or Cremation (often sent directly to us or the crematorium)
• certified copies of the death certificate (you may need these for legal and financial matters)

The role of the Coroner

Some deaths must be referred to the Coroner, including those that are:

• sudden or unexpected
• due to an accident or injury
• where the cause of death is unknown
• following recent surgery

If the Coroner is involved, there may be a delay before funeral arrangements can be confirmed. We will keep you informed and guide you throughout the process.

Arranging the funeral

Once you contact us, we will listen carefully to your wishes, explain the available options clearly, and guide you through practical decisions at your own pace.

We can arrange funerals of all types, including burial, cremation, religious, non‑religious, and more personal services.

Costs and paperwork

We will provide a clear written estimate, explain what is included and what is not included, and talk you through any third‑party fees (often called disbursements).

We are happy to answer questions at any time — there is no obligation to proceed.

Telling people and organisations

You may need to notify:

• family and friends
• the deceased’s employer or pension provider
• banks, utility companies, and insurers
• government departments (for example using the Tell Us Once service)

We can advise you on what needs to be done and when.

This information is intended as general guidance. Procedures and timescales can vary depending on circumstances. If you are unsure what to do next, please contact us and we will advise you.